BlackTrax and WYSIWYG FAQs

New to CAST Software? BlackTrax is a real-time tracking system that helps production technologies respond to moving performers or objects. WYSIWYG is lighting design and previsualization software for planning stages, producing technical documentation, testing lighting looks, and preprogramming shows in a virtual venue.

Explore the FAQ questions below to understand what each product does and where it fits in your production workflow.

CAST Software FAQs

What is the difference between BlackTrax and WYSIWYG?

BlackTrax and WYSIWYG solve different production needs.

BlackTrax tracks people and objects during a live production, then sends their position to connected systems so lighting, sound, media, or cameras can respond.

WYSIWYG is used to design and previsualize a production, from CAD drawings and lighting plots to renders and console-based preprogramming.

Choose WYSIWYG for design and preparation. Consider BlackTrax when production technology needs to respond to live movement.

Does CAST Software offer training and technical support?

Yes. CAST provides product resources, technical support, and training for BlackTrax and WYSIWYG users. CAST Academy offers courses and webinars for different experience levels. Custom training is available for teams that need guidance tailored to their systems or production workflow.

Who uses CAST Software products?

CAST Software products are used by lighting designers, programmers, production companies, AV teams, venues, system integrators, and educational institutions. They support work across concerts, theatre, film and television, broadcast, corporate events, houses of worship, trade shows, and immersive experiences.

BlackTrax Support

What is BlackTrax?

BlackTrax is real-time tracking technology for live productions and immersive experiences. It calculates the location of performers and moving objects in 3D space, then sends that positional data to compatible production technologies. Connected lighting, audio, media, camera, or automation systems can use the data to follow movement or trigger programmed responses as they happen.

How does BlackTrax work?

A small active infrared Beacon is attached to the person or object being tracked. Sensors positioned around the tracking area detect its signal, while the BlackTrax Server calculates its location in X, Y, and Z coordinates. BlackTrax then streams that information to connected production systems, which use it to position equipment or activate effects.

Can BlackTrax automate follow spots?

Yes. BlackTrax can use a performer’s live position to steer compatible moving lights, allowing multiple fixtures to follow the same person from different angles. BlackTrax manages positioning functions such as pan, tilt, focus, zoom, and iris, while the lighting console retains control over intensity, color, and gobo. Whether it supplements or replaces conventional follow spots ultimately depends on the production design.

What is a BlackTrax Beacon?

A BlackTrax Beacon is a hardware device that transmits its 3D location in X, Y, and Z coordinates to the BlackTrax Server. A BlackTrax Beacon can be any of the following devices, and any combination of them can work together in the same BlackTrax System simultaneously: Classic Beacon, Mini-Beacon, Mini-Beacon Wave, or Beacon 2.0.

BlackTrax tracking technology can be used to track a wide variety of things, such as performers, props, scenics, vehicles, animals, or drones, to name a few.

What is a BlackTrax Stringer?

A BlackTrax Stringer is a cable that connects an infrared LED to a BlackTrax Classic Beacon, Beacon 2.0, or Mini-Beacon Wave. When placed on a performer, the Stringer's LED should be routed to a location such as a collar, lapel, shoulder, hat, or wig. It can also be run alongside a mic headset for a seamless, integrated placement.

Can BlackTrax Beacons be hidden in costumes?

Yes, the Classic Beacon, Beacon 2.0, or Mini-Beacon Wave can be placed discreetly in a pocket within a performer's costume. Only the infrared LED at the tip of the BlackTrax Stringer needs to be visible, and even that can be placed under thin fabric to disguise it further. The Mini-Beacon's face needs to be visible, but it too can be hidden under a fabric layer.

Can BlackTrax track performers who do not follow a fixed path?

Yes. BlackTrax follows a performer’s actual position rather than depending on the performer reaching predetermined marks. It’s ideal for productions involving improvised or unpredictable movement, including keynote speakers, unscripted performances, interactive experiences, and audience participation. The production team still determines how each connected system should respond to that movement

Do performers need to wear a tracking device for BlackTrax?

In a typical performer-tracking setup, each person wears a small active infrared BlackTrax Beacon or Beacon-and-Stringer configuration. Its unique signal allows BlackTrax to distinguish between multiple performers in the same tracking area. The Beacon can usually be concealed in a costume, while the infrared tracking point is positioned where the sensors can detect it.

How many decibels does the BlackTrax system produce?

None. BlackTrax beacons operate silently; they can only be seen in infrared, not heard.

What is the tracking speed?

BlackTrax tracks at 100 frames per second, with a low latency of 7.5ms, delivering real-time, precise coordinates streamed continuously to downstream technologies.

How accurate is BlackTrax?

BlackTrax achieves approximately 1/4-inch (7 mm) accuracy at a 50-foot distance thanks to it's active infrared optical tracking. BlackTrax provides a precise, fixed measurement of tracking data, not a plus-or-minus centimeter-scale tolerance that can lead to inconsistencies in performances featuring tracking.

What distances can BlackTrax cover?

BlackTrax is a fully scalable tracking solution, capable of covering everything from small theatrical stages to an entire stadium. Larger tracking areas are achieved through higher-resolution BlackTrax Sensors, additional Sensors, or specialty lenses. Upgraded packages can extend the tracking range up to 982 feet (300 meters) or beyond.

How many objects or people can be tracked simultaneously?

BlackTrax can track up to 255 active infrared LEDs simultaneously; in any combination, whether that's up to 85 Classic Beacons or Beacon 2.0s (3 LEDs each), or up to 255 Mini-Beacons or Mini-Beacon Waves (1 LED each). Adding more LEDs doesn't increase the latency of your BlackTrax System.

Is BlackTrax only used for lighting?

No. BlackTrax can send positional data to immersive audio systems, media servers, game engines, camera systems, and automation controllers. Depending on the integration, it can help position sound around a moving performer, map projected content onto moving scenery, automate PTZ cameras through CONVRG, or trigger an event when someone enters a virtual zone.

Can BlackTrax work with my existing production technology?

Most of the time. BlackTrax is designed to connect with third-party technologies through supported integrations and the published Real-Time Tracking Protocol, or RTTrP. It can work alongside compatible lighting consoles, media servers, spatial audio platforms, game engines, and automation systems. Exact requirements depend on the products and protocols already in your system, so confirm compatibility when planning your configuration.

How does BlackTrax connect to a lighting console?

BlackTrax uses the open protocol RTTrPL to communicate with a merge node. The merge node then listens to the lighting console via Art-Net or sACN.

For lighting only, which merge nodes are recommended?

RTTrPL is currently supported by select merge nodes from Luminex, ProPlex, or Sundrax. The protocol is also published on GitHub for third-party developers, so non-compatible lighting merge nodes can be updated to support BlackTrax.

What parameters of lighting fixtures does BlackTrax control?

BlackTrax controls the pan, tilt, focus, zoom, and iris of moving lights. For conventional (static) fixtures, BlackTrax can still control beam size (zoom/iris), even though pan and tilt don't apply. Intensity, colour, and gobo remain in control of the lighting console.

If moving lights are used with BlackTrax, must they be dedicated to it exclusively?

No. You may use any fixtures from your rig at any time and return them to your console's control whenever needed. The console retains overall authority over all fixtures.

Can BlackTrax work with lasers?

Yes. Currently through partnership with Pangolin Beyond you can control lasers.

What are Trigger Points (virtual zones)?

BlackTrax can define virtual zones within the tracked space and fire events when a trackable enters or exits those zones. Example uses include turning lights on or off as a performer walks through a boundary, stopping a robotic camera pan as a performer exits the stage, muting wireless microphones until a performer returns, and triggering projected video effects tied to performer position.

How much time is needed to calibrate BlackTrax?

Calibration time varies based on the size of your tracking area. Calibrating small spaces with BlackTrax, such as a small theatrical stage, can take 5-10 minutes, whereas much larger spaces such as full-scale arenas can take 15-20 minutes.

WYSIWYG Lighting Software FAQ

What is WYSIWYG?

WYSIWYG is lighting design and previsualization software created for entertainment and live production. It brings entertainment-focused CAD, lighting plots, technical data, 3D visualization, and virtual show programming into one environment. Designers can plan a venue and lighting rig, test looks before load-in, create production paperwork, and communicate their ideas through rendered visuals.

What is lighting previsualization?

Lighting previsualization is the process of building a virtual version of a venue, stage, and lighting rig before the physical setup is complete. It allows designers to evaluate fixture placement, focus, color, coverage, and cues without waiting for access to the venue. WYSIWYG provides the digital environment needed to visualize the design, while its Perform products can connect to a lighting console for virtual programming.

Can I program a lighting show before entering the venue?

Yes. WYSIWYG Perform Lite and Perform can connect to a lighting console or compatible PC-based console so you can see its output inside a virtual venue. This allows programmers to build and refine cues before the physical rig is available, potentially making better use of onsite programming and rehearsal time. Some console platforms require manufacturer-specific hardware for visualization output.

Does WYSIWYG run on Mac?

WYSIWYG is a Windows-only application. However, it can run on any ARM-based Mac computer via the Parallels virtualizer, within a Windows 11 ARM-64 Edition environment (host). It may also run on old Intel-based Macs via BootCamp or Parallels, within Windows 11 64-bit Edition, but this is not officially supported.

Is WYSIWYG a CAD program or a lighting visualizer?

It can be both, depending on the product level.

 

WYSIWYG Core provides entertainment-focused CAD, lighting plots, patch data, and reports.

 

WYSIWYG Design adds 3D lighting visualization and tools for creating looks without connecting a console.

 

Perform Lite and Perform add console connectivity for virtual programming. This allows many production teams to consolidate work that might otherwise require separate drafting, paperwork, and visualization tools.

Can WYSIWYG visualize more than stage lighting?

Yes. Depending on the product level, WYSIWYG can incorporate video screens, LED walls, laser effects, camera views, and moving scenic elements alongside the lighting design. This helps production teams review how multiple visual elements will work together before the physical show is assembled.

How is WYSIWYG licensed?

WYSIWYG Licenses are Cloud-based; they may be purchased monthly or annually. Monthly licenses expire 30 days after purchase, while Annual ones expire 365 days after purchase. For convenience, the option to automatically renew any license is available for all licenses; with this option enabled (default) uninterrupted access to the software.

Can I try WYSIWYG before purchasing it?

Eligible users can try WYSIWYG Perform Lite free for 10 days with full functionality, including the ability to save and print. CAST also offers a free WYSIWYG Viewer for opening .wyg files without editing them, which can be useful when sharing projects with clients or collaborators.

What is the Customer Portal?

The Customer Portal is the part of the CAST Software website which hosts our Store, from where installers are downloaded, and where Organizations, Users and Licenses are managed. (License management includes renewals, product level upgrades, assigning and unassigning them to and from multiple Users of an Organization, and operation related to running the software.)

Can WYSIWYG connect to my lighting console?

WYSIWYG Perform Lite and Perform connect to lighting consoles through Art-Net, sACN, or supported proprietary connectivity drivers. They can also connect to many media servers, motion systems, and laser controllers through their respective protocols. Compatibility and any required interface hardware should be confirmed for the specific console and workflow.

Can I import existing CAD drawings and 3D models into WYSIWYG?

Yes. WYSIWYG supports common drawing and model formats, allowing you to bring existing venue plans or stage designs into your project. Supported formats include DWG, DXF, SKP, FBX, DAE, OBJ, 3DS, and glTF/glB, along with PDFs and common image formats. MVR functionality is also available at applicable product levels.

I lost or broke my WYSIWYG dongle – what can I do?

It is no longer possible to purchase replacement WYSIWYG dongles. Please purchase a Cloud License instead. If the dongle license is not expired, please contact sales@castgroupinc.com for assistance.

What is a Membership? (Legacy Information)

Membership was the former term for a Perpetual license, previously available with hardware dongles. New product sales of both dongles and perpetual licenses have been discontinued. However, if you already owned either of these products before they were discontinued, you can currently still renew their annual memberships. Only Cloud Licenses are now available for new products, and perpetual licenses are not supported under the cloud licensing system

Where can I find missing Library items?

With near-monthly updates, each of which delivers updates to the WYSIWYG Library, it is somewhat unlikely for Fixtures, Truss, Gobos, and other items required for a show to be missing from the Library. Should this happen, though, please submit a Library Service Request via the SUPPORT section (tab) of the Customer Portal to have the missing items added.

 

The amount of time required to create new items depends on the Libraries Development Department’s current workload. Please always specify how soon (by what date) the new item will be required.

There is a problem with a Fixture or other Library Item – what can I do?

Submit a Library Service Request via the SUPPORT section (tab) of the Customer Portal, describing the problem. The Libraries Development Department will investigate the problem.

How do I qualify to purchase the Student Edition version of WYSIWYG?

CAST’s Educational Program offers free educational license to students and teachers able to submit their proof of enrollment or employment for review and approval. Both Students and Teachers can apply to the CAST Educational Portal

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