Do wysiwyg and Vivien run on Mac?
wysiwyg and Vivien currently only run under Microsoft Windows, but can be used on any Intel–based Mac computer, as long as Windows (any version, but Windows 7 is strongly recommended) is installed via Parallels or BootCamp. Please note that we recommend BootCamp for optimum performance. Once Windows is set up on your Mac, you may install and run the software (within Windows), just like you would on any Windows machine. Please note that the Windows partition will have to be formatted with (or converted to) the NTFS filesystem, in order for the installation to complete.
What is a Dongle?
A software protection dongle (commonly known as a dongle or key) is an electronic copy protection and content protection device which, when attached to a computer or other electronic appliance, unlocks software functionality.
Membership vs. Lease
What is a Membership?
One year Membership is included with every wysiwyg or Vivien purchase. This means that for the twelve months following the purchase, you have access to (1) new versions and updates, (2) unlimited technical support, and (3) preliminary/beta fixture libraries. Once the Membership expires, its renewal is optional. Should you choose not to renew, you may continue to use the software for as long as you like (pending Reauthorization), but without access to new versions, technical support or new fixture profiles. When you decide to purchase a Membership Renewal in order to extend the Membership Expiry Date, please note that the renewal is always applied retroactively: for example, if your Membership expired in February 2018 and you choose not to renew it until December 2018, the Membership Expiry Date will not be extended to December 2019, but to February 2019.
What is a Lease?
Leased dongles carry the same privileges as purchased ones: for as long as the lease is valid, you have access to (1) new versions and updates, (2) unlimited technical support, and (3) preliminary/beta fixture libraries. However, unlike purchased dongles (i.e. Membership dongles), once the Lease is over, the dongle shuts down and you are no longer be able to run the software. To continue running the software, you may purchase a Lease Renewal to extends the Lease, or purchase an Upgrade to switch the dongle to the Membership model (i.e. purchase the dongle). Neither the Lease Renewal nor the Upgrade is applied retroactively: for example, if your Lease expired on February 17, 2018, and you choose not to do anything about it until June 25, 2018, a one-year Lease Renewal will extend the Lease Expiry Date to June 25, 2019, while Upgrading the dongle to the Membership model will set its Membership Expiry Date to June, 2019.
Please note that while a Lease dongle may be upgraded to Membership before the Lease expires, there is no advantage to this because the Membership period starts on the day of purchase: for example, if your Lease will expire in July 2018, should you choose to Upgrade it to Membership in May, 2018, the Membership Expiry Date will be set to May, 2019, not July, 2019. For this reason, in most cases, it is recommended that you wait for the Lease to expire (or for the Lease Expiry Date to be near) before purchasing the Upgrade to Membership.
Once a dongle has been upgraded from Lease to Membership, it cannot go back to Lease.
What is the Member's Only Area (MOA)?
The part of the CAST Software website where customers log in to download installers for the software to which they are entitled; in addition, Membership Renewals, Product Upgrades and New Products may be purchased here.
I lost my dongle... What do I do now?
No problem, we can shut down your lost or stolen dongle, you don’t have to buy a brand new product, but you will need to purchase a Dongle Replacement, contact our sales department. firstname.lastname@example.org +1 416 597 2278 ext 277.
What is Customer Experience Improvement Program?
Our Customer Experience Improvement Program (CEIP) is a new way to allow all our customers to contribute to the features, design and development of CAST Software products. This program enables our customers to provide us with various information, including information about the hardware configuration, the features you use most (and least), and the nature of the problems you face. Based on this information, we will be able to improve our products and the features that you use the most. We will not collect any personal data. We use the service EQATEC Analytics to provide the technology needed to implement our CEIP program. You can read more at http://www.cast-soft.com/ceip/
Where can I find missing library items?
Missing Lighting Fixtures, Truss, Accessories and other items can be requested directly from the Library Department. Please send an email to email@example.com. The amount of time needed to create these items depends on our current workload but many preliminary versions are ready now and can be sent immediately.
This fixture is too dim or behaving strangely. What can I do?
Why don't you have String or Rope lights in the library?
Placing thousands of tiny Library fixtures into your drawing would be too demanding on your Computer’s processor and every Library fixture must be hung on a pipe which is not practical. For these reasons it’s much better to draw simple CAD objects to represent them and apply Light Emitting Properties.
Why don't you have more LED video panels in the library?
Using the LED Wizard is preferable because it is much more efficient for your Computer’s processor and allows mapping across multiple tiles. Library Fixture Panels also must be hung on pipes and diode shapes are limited.
How do I qualify to purchase the Student Edition version of wysiwyg?
We are currently transitioning to a new Educational Program expected to launch in January 2020. When we launch, free and paid Student licenses will be offered and students will be able to submit their application for approval. If you were not part of the Student Beta program and had your application already approved, you need to wait for the (2020) Official Launch of the new program.
Can my wysiwyg Educational Edition Design license be upgraded to a Perform license?
Yes! At any point while using your Free Design license, you can upgrade to access wysiwyg Perform. Simply navigate to this link to purchase your desired upgrade. Your Perform license will set to expire a year from the date of purchase.
Can my wysiwyg Educational Edition cloud license be transferred to a new/different machine?
wysiwyg Educational Edition is intended to be installed on only one computer. If you wish to run wysiwyg on a new computer, please run the HWID tool on the new computer that you would like to install wysiwyg on. However, instead of clicking ‘Submit’ on the bottom right, select the ‘Save’ option on the bottom left. It will generate a text document. Please email firstname.lastname@example.org with the document attached, indicating a device transfer request.
I have just finished installing wysiwyg Educational Edition on my machine, however I am unable to login and use the application.
There are a few potential scenarios depending on the error message received:
- Error message: No active license is associated with your account.
a) Please ensure that you have registered for an account via our Education Portal. Once successful, you will receive an approval confirmation email. If during the registration you have requested for a Perform license, please ensure that you have received a payment confirmation email. If you have yet to pay for your license, please proceed to this link. Note that we do offer a Free Design license option. If you changed your mind and decided that you no longer require a Perform license, please email email@example.com indicating above.b) Please ensure that you have followed the instructions as indicated here to submit your HWID file. This process must be completed and successful before you will be able to launch and login to wysiwyg Education Edition. If you experienced any issues or error message when submitting your HWID via the HWID Tool, please take a screenshot of the error message. When using the HWID Tool. Instead of clicking ‘Submit’ on the bottom right, select the ‘Save’ option on the bottom left. It will generate a text document. Please email firstname.lastname@example.org with the document attached.
- Error message: Invalid email or password provided.
Please ensure that you are using the correct password for logging into wysiwyg. Your wysiwyg login password is automatically generated and sent to your registration email address. Please note that it is NOT your Educational Portal login password. If you did not receive a password via email, please contact email@example.com.
I am an existing user that was previously able to login and use wysiwyg Educational Edition, however I am no longer able to login and launch the application successfully.
Please consider: have you recently changed computers, modified, or reconfigured computer hardware components, reinstalled Windows or changed the computer’s device name?
If YES, please run the HWID Tool on your machine. However, instead of clicking ‘Submit’ on the bottom right, select the ‘Save’ option on the bottom left. It will generate a text document. Please email firstname.lastname@example.org with the document attached, indicating there has been a change in HWID and you are no longer able to login and launch wysiwyg.
If NO, please try the following steps:
1) Please right click the launcher of the wysiwyg and select “Run as administrator”.
2) Please ensure that all firewalls and computer security are either disabled or allowing wysiwyg through.
To check your firewall settings:
I. Ensure that wysiwyg is not running.
II. Open the Windows Firewall Control Panel.
III. Click the Allow an app or feature through Windows Firewall “link” on the left.
IV. In the Allowed apps window that appears, scroll down until you find “WYSIWYG Application” in the list.
V. Ensure that the checkbox on the left, and both checkboxes on the right of “WYSIWYG Application” are checked, as per the screenshot below.
VI. Ensure the same for any and all other “WYSIWYG Application” entries in this list.
VII. Click OK at the bottom to close the Allowed apps window.
3. Please verify that the time for your machine is properly set.
The time can be set manually, or it can be set to sync with a time server by changing some settings in Windows 10 Settings > Time & Language > Date & time. We want to ensure that it is syncing with a time server. If it is set in the wrong time zone or manual, communication with the Cloud License server will fail and the application will exit immediately after the login screen.
4. Another potential cause that we have seen before is the Windows system language. In very rare and specific cases, if the Windows system language is not set to be in English (e.g., it is set to French), it may cause the issue described above.
If none of the steps above made a difference, please run the HWID Tool on your machine. However, instead of clicking ‘Submit’ on the bottom right, select the ‘Save’ option on the bottom left. It will generate a text document. Please email email@example.com with the document attached, indicating the troubleshooting steps you have attempted.