Frequently Asked Questions

We’ve compiled answers to the questions we receive most often to ensure you have all the information you need at your fingertips. If you can’t find what you’re looking for, please don’t hesitate to reach out to us.

BlackTrax

What is a BT BEACON?

A BTBeacon (where “BT” = BlackTrax) has one purpose — to declare its location in the defined Space in two ways. Firstly, it powers and sets the pulsing diode for the BTCams to recognize. Secondly, each BTBeacon also has a tiny radio to transmit redundant X,Y,Z (in the event of short term occlusion). The BTBeacon is patented, as well as FCC and CE approved.

What is the tracking speed?

The tracking speed is 100 frames per second. That’s the speed at which the precise coordinates of your target are calculated and streamed to the downstream technologies. It’s real-time!

How accurate is BlackTrax?

The accuracy is ¼ inches at a 50-foot distance. BlackTrax can track this ping pong ball hanging from a drone with 7mm accuracy, extra delays might be added if the light is not fast enough to keep up, however the tracking accuracy is that precise, especially important for multimedia uses. Check this video.

In what distances can it operate?

The standard BTSolution installation easily covers a 50 foot diameter. BlackTrax is scalable – from a small space to a stadium. Longer distances/bigger spaces can be achieved by using higher resolution BTCams, more BTCams, and/or different lenses. Upgrading packages can increase the distance up to 700 feet away (213 meters). It comes down to determining the right configuration for your needs. Tell us what you have in mind and we can quickly let you know.

How many objects or people can you track at one time?

At any one time up to 255 Tracking Points (connected to up to 85 BTBeacons) can be tracked in the space. Each BTBeacon can power/manage up to 3 BTStringers. You might use single or multiple Tracking Points on a Trackable – depending on your needs (multimedia usually has heavy demands). Offstage (out of sight) Trackables do not conflict with those in the Space.

How does the link between the BT Server and the lighting console work?

The RTTrPL protocol from BlackTrax to a merge node, then we listen to the console via Art-Net or sACN.

How many people are necessary to set up the BT System in a touring configuration?

For example, 2 hours for 2 persons? or 3 hours for 1 person?

 

We have installed BT in lots of places and many demos, usually one or two people go out for the original install and then we train dedicated people to look after the set up. A huge arena size touring show went out early May 2015, with 20 cameras and 60 active beacons running, with four days in a venue then they move on to the next. The tour is already booked for two years traveling in the States. Two people from CAST did the original install and trained the show people, the show provided two dedicated personnel for the show run to look after everything and manage the 60 BTBeacons per show.

Can BT Beacons be hidden in costumes?

Yes, and this is how shows are doing it today, plus the BTBeacons also come with a special, purpose-built pouch.

Are the pouches included with the BT Beacons or is it an additional cost?

The Pouches are included and does not require additional cost.

What’s the max cable length between the BT Beacon and its infrared LED?

We are currently running 44.5 ft cables from a BTBeacon to LEDs.

Regarding the WYSIWYG Perform provided in the server, is it a normal perform (with membership) or a special perform?

Normal Perform when used as a standalone in the server, but when in tracking mode becomes something called BTWyg and shows your tracking working information only, to help you very quickly understand what the system is doing. In addition, all touch screen based, Perform and BTWyg will only work in the presence of the server – the dongle is permanently built in. Currently there is a mandatory annual membership fee for a single BT as a system, which includes all new features and tech support for the whole system.

The WYSIWYG Perform embedded in the server, does it also need a yearly membership renewal?

Yes, and this is covered already in the yearly mandatory BlackTrax Maintenance fee.

How does maintenance and repair work after the 2 year warranty?

Today it is done directly with CAST. During the sale cycle we recommend that a touring show take some spares with them, as potential server failure can only be covered if a second server is purchased (otherwise it will take time to repair).

What do you mean by a trigger point or zone?

BlackTrax has the ability to work within described virtual zones and cause what we call an event e.g. (Trigger Points). For instance, build a virtual rectangle onstage that delineates a wall that you would have to walk through to leave the stage and BT will be able to turn on or turn off lights.

 

Although technically possible but not a current feature, in the future we might be able to do remarkable things such as:

 

1. Stop panning a robotic camera as you leave the stage and allow you to walk out of the picture.
2. Mute your wireless microphones until you return back to the stage.
3. Trigger a projected video to give you any creative effect you can dream up, e.g. project a door shutting as you leave the stage.

For lighting only, must we use node? From which manufacturers?

At the moment we suggest Luminode. Also, we are open to any third party device working with BlackTrax and the protocol is published on Github for developers. We recommend the following:

Luminode 1 – 2 processing engines & 1 DMX port
Luminode 2 – 4 processing engines & 2 DMX ports
Luminode 4 – 6 processing engines & 4 DMX ports
Luminode 12 – 16 processing engines & 12 DMX ports

More information can be found here: https://www.luminex.be/products/luminode/

Does BT control only the positions of the moving lights (pan or tilt) or can it also control the zoom or iris depending on the position of the BT Beacon?

Yes BT also controls zoom and iris for you, based on positional information of the BT Beacon. It will also douse and restore lights based on this position.

If moving lights are used with BT, do they have to be dedicated to BT alone?

No, you can use any lights from your rig at anytime and always send them back to your console’s control when you want, in fact your console is completely in charge of all of this.

How many decibels does BT produce?

None, you can only see it working.

Can BT work with lasers?

Yes, we have successfully developed a feature in BlackTrax to talk to and control lasers. In our tests we’ve been controlling a Kvant laser via DMX with beautiful results. Check out the video.

The Basics

Does WYSIWYG run on Mac?

WYSIWYG is a Windows-only application. However, it can run on any ARM-based Mac computer via the Parallels virtualizer, within a Windows 11 ARM-64 Edition environment (host). It may also run on old Intel-based Macs via BootCamp or Parallels, within Windows 11 64-bit Edition, but this is not officially supported. 

Licensing

How is WYSIWYG Licensed?

WYSIWYG Licenses are Cloud-based; they may be purchased monthly or annually. Monthly licenses expire 30 days after purchase, while Annual ones expire 365 days after purchase. For convenience, the option to automatically renew any license is available for all licenses; with this option enabled (default) uninterrupted access to the software is guaranteed. A current license (i.e. one which is not expired) is required for WYSIWYG to operate/run. 

What is the Customer Portal?

The Customer Portal is the part of the CAST Software website which hosts our Store, from where installers are downloaded, and where Organizations, Users and Licenses are managed. (License management includes renewals, product level upgrades, assigning and unassigning them to and from multiple Users of an Organization, and operation related to running the software.)  

I lost or broke my dongle – what can I do?

It is no longer possible to purchase replacement dongles. Please purchase a Cloud License instead. If the dongle license is not expired, please contact sales@castgroupinc.com for assistance. 

What is a Membership? (Legacy Information)

 Membership was our term for a Perpetual license, which used to be available with Dongles. Both Dongles and Perpetual licenses are now discontinued and only Cloud Licenses may be purchased. (Perpetual licenses are not supported or available with Cloud Licensing.)

Library

Where can I find missing Library items?

With near-monthly updates, each of which delivers updates to the WYSIWYG Library, it is somewhat unlikely for Fixtures, Truss, Gobos and other items required for a show to be missing from the Library. Should this happen, though, please submit a Library Service Request via the SUPPORT section (tab) of the Customer Portal to have the missing items added. The amount of time required to create new items depends on the Libraries Development Department’s current workload; please always specify how soon (by what date) the new item will be required. 

There is a problem with a Fixture or other Library Item – what can I do?

Submit a Library Service Request via the SUPPORT section (tab) of the Customer Portal, describing the problem. The Libraries Development Department will investigate the problem.

WYSIWYG Educational Edition/Program

How do I qualify to purchase the Student Edition version of WYSIWYG?

CAST’s Educational Program offers free educational license to students and teachers able to submit their proof of enrollment or employment for review and approval. Both Students and Teachers can apply to the CAST Educational Portal 

;