CAST Software FAQ
We’ve compiled answers to the questions we receive most often to ensure you have all the information you need at your fingertips. If you can’t find what you’re looking for, please don’t hesitate to reach out via our chatbot in the bottom-right corner.
BlackTrax
What is a BlackTrax Beacon?
A BlackTrax Beacon is a hardware device that transmits its 3D location in X, Y, and Z coordinates to the BlackTrax Server. A BlackTrax Beacon can be any of the following devices, and any combination of them can work together in the same BlackTrax System simultaneously: Classic Beacon, Mini-Beacon, Mini-Beacon Wave, or Beacon 2.0. BlackTrax Beacons can be used to track a wide variety of things, such as performers, props, scenics, vehicles, animals, or drones, to name a few.
What is a BlackTrax Stringer?
A BlackTrax Stringer is a cable that connects an infrared LED to a BlackTrax Classic Beacon, Beacon 2.0, or Mini-Beacon Wave. When placed on a performer, the Stringer's LED should be routed to a location such as a collar, lapel, shoulder, hat, or wig. It can also be run alongside a mic headset for a seamless, integrated placement.
Can BlackTrax Beacons be hidden in costumes?
Yes, the Classic Beacon, Beacon 2.0, or Mini-Beacon Wave can be placed discreetly in a pocket within a performer's costume. Only the infrared LED at the tip of the BlackTrax Stringer needs to be visible, and even that can be placed under thin fabric to disguise it further. The Mini-Beacon's face needs to be visible, but it too can be hidden under a fabric layer.
How many decibels does the BlackTrax system produce?
None. BlackTrax beacons operate silently; they can only be seen in infrared, not heard.
What is the tracking speed?
BlackTrax tracks at 100 frames per second, with a low latency of 7.5ms, delivering real-time, precise coordinates streamed continuously to downstream technologies.
How accurate is BlackTrax?
BlackTrax achieves approximately 1/4-inch (7 mm) accuracy at a 50-foot distance thanks to it's active infrared optical tracking. BlackTrax provides a precise, fixed measurement of tracking data, not a plus-or-minus centimeter-scale tolerance that can lead to inconsistencies in performances featuring tracking.
What distances can BlackTrax cover?
BlackTrax is a fully scalable tracking solution, capable of covering everything from small theatrical stages to an entire stadium. Larger tracking areas are achieved through higher-resolution BlackTrax Sensors, additional Sensors, or specialty lenses. Upgraded packages can extend the tracking range up to 982 feet (300 meters) or beyond.
How many objects or people can be tracked simultaneously?
BlackTrax can track up to 255 active infrared LEDs simultaneously; in any combination, whether that's up to 85 Classic Beacons or Beacon 2.0s (3 LEDs each), or up to 255 Mini-Beacons or Mini-Beacon Waves (1 LED each). Adding more LEDs doesn't increase the latency of your BlackTrax System.
How does BlackTrax connect to a lighting console?
BlackTrax uses the open protocol RTTrPL to communicate with a merge node. The merge node then listens to the lighting console via Art-Net or sACN.
For lighting only, which merge nodes are recommended?
RTTrPL is currently supported by select merge nodes from Luminex, ProPlex, or Sundrax. The protocol is also published on GitHub for third-party developers, so non-compatible lighting merge nodes can be updated to support BlackTrax.
What parameters of lighting fixtures does BlackTrax control?
BlackTrax controls the pan, tilt, focus, zoom, and iris of moving lights. For conventional (static) fixtures, BlackTrax can still control beam size (zoom/iris), even though pan and tilt don't apply. Intensity, colour, and gobo remain in control of the lighting console.
If moving lights are used with BlackTrax, must they be dedicated to it exclusively?
No. You may use any fixtures from your rig at any time and return them to your console's control whenever needed. The console retains overall authority over all fixtures
Can BlackTrax work with lasers?
Yes. Currently through partnership with Pangolin Beyond you can control lasers.
What are Trigger Points (virtual zones)?
"BlackTrax can define virtual zones within the tracked space and fire events when a trackable enters or exits those zones. Example uses include turning lights on or off as a performer walks through a boundary, stopping a robotic camera pan as a performer exits the stage, muting wireless microphones until a performer returns, and triggering projected video effects tied to performer position.
How much time is needed to calibrate BlackTrax?
Calibration time varies based on the size of your tracking area. Calibrating small spaces with BlackTrax such as small theatrical stage can take 5-10 minutes, whereas much larger spaces such as full-scale arenas can take 15-20 minutes.
WYSIWYG
Does WYSIWYG run on Mac?
WYSIWYG is a Windows-only application. However, it can run on any ARM-based Mac computer via the Parallels virtualizer, within a Windows 11 ARM-64 Edition environment (host). It may also run on old Intel-based Macs via BootCamp or Parallels, within Windows 11 64-bit Edition, but this is not officially supported.
How is WYSIWYG Licensed?
WYSIWYG Licenses are Cloud-based; they may be purchased monthly or annually. Monthly licenses expire 30 days after purchase, while Annual ones expire 365 days after purchase. For convenience, the option to automatically renew any license is available for all licenses; with this option enabled (default) uninterrupted access to the software is guaranteed. A current license (i.e. one which is not expired) is required for WYSIWYG to operate/run.
What is the Customer Portal?
The Customer Portal is the part of the CAST Software website which hosts our Store, from where installers are downloaded, and where Organizations, Users and Licenses are managed. (License management includes renewals, product level upgrades, assigning and unassigning them to and from multiple Users of an Organization, and operation related to running the software.)
I lost or broke my dongle – what can I do?
It is no longer possible to purchase replacement dongles. Please purchase a Cloud License instead. If the dongle license is not expired, please contact sales@castgroupinc.com for assistance.
What is a Membership? (Legacy Information)
Membership was the former term for a Perpetual license, previously available with hardware dongles. New product sales of both dongles and perpetual licenses have been discontinued. However, if you already owned either of these products before they were discontinued, you can currently still renew their annual memberships. Only Cloud Licenses are now available for new products, and perpetual licenses are not supported under the cloud licensing system
Where can I find missing Library items?
With near-monthly updates, each of which delivers updates to the WYSIWYG Library, it is somewhat unlikely for Fixtures, Truss, Gobos and other items required for a show to be missing from the Library. Should this happen, though, please submit a Library Service Request via the SUPPORT section (tab) of the Customer Portal to have the missing items added. The amount of time required to create new items depends on the Libraries Development Department’s current workload; please always specify how soon (by what date) the new item will be required.
There is a problem with a Fixture or other Library Item – what can I do?
Submit a Library Service Request via the SUPPORT section (tab) of the Customer Portal, describing the problem. The Libraries Development Department will investigate the problem.
How do I qualify to purchase the Student Edition version of WYSIWYG?
CAST’s Educational Program offers free educational license to students and teachers able to submit their proof of enrollment or employment for review and approval. Both Students and Teachers can apply to the CAST Educational Portal